Term and Conditions

Welcome to Dakine Surfing Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms. If you don’t agree with any part, please don’t use our services.

1. Our Shop & Target Audience

Dakine Surfing Shop specializes in premium surfing, skateboarding, and water sports equipment for enthusiasts of all levels. Our products cater to:

• Surfers looking for high-performance boards and accessories
• Skateboarders seeking quality completes and components
• Foil enthusiasts needing specialized equipment
• Water sports lovers who value durability and performance

2. Website Use & Intellectual Property

2.1 Website Access

You’re welcome to browse and shop at skimboardstore.com for personal, non-commercial use. The content, design, and products are protected by copyright and trademark laws.

2.2 User Responsibilities

When using our site, you agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce, duplicate, or resell our products without permission

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our products including:

• Complete skateboards and components (Bolts and Bits)
• Specialized surfboard covers (Fun-Retro-Fish, Longboards, Multi boards, etc.)
• High-performance fins (Longboard, Quad/Twin/5 Fin, Thruster)
• Premium foil equipment and accessories

While we strive for accuracy, slight variations may occur. Product images may differ slightly from actual items.

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

4. Orders & Payments

4.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse or cancel orders for any reason

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details.

4.3 Pricing

All prices are in AUD and include GST where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (A$12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over A$50 via EMS, delivered in 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to some Asian countries and remote locations. International customers are responsible for any customs duties or taxes.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us at [email protected]. We’ll help track your package.

6. Returns & Refunds

6.1 Return Policy

We want you stoked with your gear! Our return policy includes:

• 15-day return window from delivery date
• Items must be unused with original packaging and tags
• Free return shipping for faulty items only

6.2 How to Return

To return an item:

1. Email [email protected] within 15 days with your order details
2. Pack items securely in original packaging
3. Ship to: Dakine Surfing Shop Returns, 44 Roseda-Tinamba Road, SANDY POINT, AU 3959

6.3 Non-Returnable Items

For safety reasons, we can’t accept returns on:

• Used foiling equipment
• Customized/special order items
• Opened fin sets
• Clearance or “On Special” items

6.4 Refund Processing

Refunds are issued to your original payment method within 7-10 business days after we receive and inspect your return.

7. Liability & Disclaimers

7.1 Product Use

Our products are designed for their intended purposes. You’re responsible for:

• Using equipment properly and safely
• Following all manufacturer guidelines
• Wearing appropriate safety gear

7.2 Limitation of Liability

Dakine Surfing Shop isn’t liable for:

• Incorrect product use resulting in injury
• Events beyond our reasonable control (delays, natural disasters, etc.)
• Minor variations in product appearance from website images

8. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms occasionally. The current version will always be posted on our website.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 44 Roseda-Tinamba Road, SANDY POINT, AU 3959