Shipping & Returns

Welcome to Dakine Surfing Shop – your go-to destination for premium surfing and water sports gear. We’re stoked to have you here, and we want to make sure your shopping experience is as smooth as a perfect wave. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time

We’re quick off the mark! All orders are processed within 1-2 business days (excluding weekends and public holidays).

Shipping Options & Delivery Times

We offer two shipping methods to get your gear to you:

• Standard Shipping (A$12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
• Free Shipping (Orders over A$50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Returns & Exchanges

Not completely stoked with your purchase? No worries! We offer a hassle-free returns process.

Key Points

• 15-day return window from delivery date
• Items must be in original condition – unused with all tags attached
• Free return shipping for faulty items
• Some exclusions apply (see below)

How to Return or Exchange

Follow these simple steps to return or exchange an item:

1. Initiate Your Return
   Email our crew at [email protected] within 15 days of receiving your order with:
   • Your order number
   • Item(s) you wish to return/exchange
   • Reason for return
   • Whether you want a refund or exchange
2. Package Your Items
   Pack your return securely in the original packaging with all tags still attached. For boards and foils, use protective covers to prevent damage in transit.
3. Ship It Back
   We’ll email you a return shipping label if your return qualifies for free shipping. Otherwise, send your package to:
   
   Dakine Surfing Shop Returns
   44 Roseda-Tinamba Road
   SANDY POINT, AU 3959
4. Receive Your Refund or Exchange
   Once we receive and inspect your return (usually within 5 business days), we’ll process your request:
   • Refunds: Issued to your original payment method within 7-10 business days
   • Exchanges: Shipped within 2 business days of approval

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

• Used foiling equipment (see “Foiling Used” category)
• Customized or special order items
• Opened fin sets (Fins Longboard, Fins Quad/Twin/5 Fin, Fins Thruster)
• Clearance or special items (marked as “On Special”)

Faulty Items

If your gear arrives damaged or faulty, we’ll cover return shipping and get you sorted ASAP. Just include photos of the damage in your return request.

International Returns

For orders outside Australia, return shipping costs are the customer’s responsibility unless the item is faulty. Please note that duties and taxes aren’t refundable.