At Dakine Surfing Shop, we want you to be stoked with every purchase. If your gear isn’t quite what you expected, our returns process is as smooth as a glassy morning wave.

Key Points

  • 15-day return window from delivery date
  • Original condition required – unused with tags attached
  • Exclusions apply (see below for non-returnable items)
  • Free return shipping for faulty items

How to Return or Exchange

Step 1: Initiate Your Return

Email our crew at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Step 2: Package Your Items

Pack your return securely in the original packaging with all tags still attached. For boards and foils, use protective covers to prevent damage in transit.

Step 3: Ship It Back

We’ll email you a return shipping label if your return qualifies for free shipping. Otherwise, send your package to:

Dakine Surfing Shop Returns
44 Roseda-Tinamba Road
SANDY POINT, AU 3959

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (usually within 5 business days), we’ll process your request:

  • Refunds: Issued to your original payment method within 7-10 business days
  • Exchanges: Shipped within 2 business days of approval

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Used foiling equipment (see “Foiling Used” category)
  • Customized or special order items
  • Opened fin sets (Fins Longboard, Fins Quad/Twin/5 Fin, Fins Thruster)
  • Clearance or special items (marked as “On Special”)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Hi Dakine Crew,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Reason for Return: [Change of mind/Product fault/Wrong item received/etc.]
Preferred Resolution: [Refund/Exchange for (specific product)]

Please advise next steps.

Cheers,
[Your Full Name]
[Your Contact Number]

Faulty Items

If your gear arrives damaged or faulty, we’ll cover return shipping and get you sorted ASAP. Just include photos of the damage in your return request.

International Returns

For orders outside Australia, return shipping costs are the customer’s responsibility unless the item is faulty. Duties/taxes aren’t refundable.

Questions? Email us at [email protected] – we’re here to help!

Back to Shopping